Behavioral training action in business

Beyond a classical training in professional communication, the behavioral training strengthens the ability of employees to manage difficult situations. It is about working on relationships in order to reduce the stress caused by conflicting exchanges, and to consolidate team spirit within the company. With Fifty, it is possible to put into practice the training courses on this subject, thanks to eDoing.

Principles and benefits of behavioral training action

An animal behaviorist is used when our pet has a problem attitude, for example a dog that shows excessive aggressiveness. It is then a question of studying the relationship between the master and the animal in order to find a solution, and to set up a more harmonious communication.

Likewise, the action of behavioral training in business aims to resolve or prevent difficult exchanges by changing the attitude of the targeted actors. For example, in a call center, faced with customer aggressiveness, operators are trained so that they can effectively manage disputes and possible manifestations of bad faith. With this in mind, employees in companies are required to change their behavior: they must no longer seek to satisfy the customer, but to delight him.

By changing the point of view in this way, the training makes it possible to:

• Improving communication with difficult individuals through a more positive attitude;
• Reduce stress, even in situations of conflictual communication;
• Strengthen solidarity between employees;
• Increase productivity in general thanks to customer satisfaction and better employee performance.

The action of behavioral training is organized in a work situation. It is not limited to simple presentations and exercises. It is also a question of establishing more favorable working conditions in order to accelerate and sustainably integrate beneficial changes in employee behavior.

Changing behavior through the Nudge approach

Nudge or “nudge” is an approach aimed at encouraging changes in behavior by visible means, without imposing constraints or sanctions. As part of a behavioral training, Nudge takes a holistic view of employee behavior in order to initiate positive changes.

The training platform Fifty, based on this approach, is divided into a list of activities to be carried out in a work situation. Everyone's relational skills are thus worked on through daily micro-actions, which influence everyone's attitude. Thanks to artificial intelligence, each employee benefits from a personalized career path, adapted to their level and professional situation. Far from being a standard apprenticeship to be assimilated by all participants, Fifty represents a customizable training action that aims at a real increase in individual skills, for better personal and collective performance. Moreover, changes can be quantified in real time (with anonymized results).

Fifty is an innovative digital platform that offers training based on experience. It represents a more interesting alternative to the usual theoretical training, and makes it possible to obtain real results in terms of human and relational skills, or “soft skills”. All thanks to eDoing.